What to do when customers get mean on social media

By Entrepreneur.com · 30 November 2012 · Locked

What to do when customers get mean on social media

Dealing with Angry Customers on Social Media? Think Again!

When customers lash out on social media, it's not just a negative review - it's a chance to show your company's true colors. Click to learn how to turn a negative into a positive and stand out from the competition.

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Summary

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.

Tags: Facebook, moderation, negative comments, PR, Social Media, Twitter