Customer service: Investing in a personal approach
By Daniel Jacobs · 30 September 2015 · Editor's blog
By Daniel Jacobs · 30 September 2015 · Editor's blog
Imagine being stuck in a never-ending loop of automated frustration, with no human help in sight. Is your business falling into the same trap, and what's the cost to your customers?
“Please place item in the bagging area” – you place the item – the command repeats. You lift and replace the item – “please place item in the bagging area” – you turn for help and there’s no one there. “We regret to advise that your imminent flight has been cancelled [therefore ruining your long […]